Alo Taxi Privacy Policy

1. Information We Collect

1.1 Personal Information

• Phone Number: Required for account registration and verification
• Name: For account identification and communication
• Profile Information: Display name and language preferences

1.2 Location Data

• Current Location: To show nearby drivers and provide pickup services
• Trip Locations: Pickup and destination addresses for ride booking
• Saved Places: Home and work addresses you choose to save

1.3 Usage Information

• Trip History: Records of your completed rides
• App Activity: Features used and interactions within the app
• Device Information: Device type, operating system, and app version

2. How We Use Your Information

2.1 Service Provision

• Connect you with available drivers in your area
• Process ride bookings and manage trip logistics
• Provide real-time tracking and navigation
• Send trip confirmations and updates via SMS

2.2 Account Management

• Create and maintain your user account
• Authenticate your identity through phone verification
• Customize app experience based on your preferences

2.3 Safety and Security

• Verify driver and passenger identities
• Maintain trip records for safety and dispute resolution
• Prevent fraud and unauthorized access

3. Information Sharing

3.1 With Drivers

• Your name and phone number when a ride is accepted
• Pickup location and destination for navigation
• Real-time location during active trips

3.2 Service Providers

• Firebase/Google: Authentication, database, and analytics services
• SMS Providers: For sending OTP codes and trip notifications
• Map Services: For location services and navigation

3.3 Legal Requirements

We may disclose information when required by law, court orders, or to protect the rights and safety of our users and the public.

4. Data Security

• Encryption: Data transmitted between your device and our servers is encrypted
• Firebase Security: We use Google Firebase's secure cloud infrastructure
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security measures are regularly reviewed and updated

5. Data Retention

• Active Accounts: Data is retained while your account is active
• Trip History: Maintained for 3 years for safety and business purposes
• Account Deletion: When you delete your account, access is removed but data may be retained for business analytics and legal compliance

6. Your Rights and Choices

6.1 Account Control

• Update your profile information in the app settings
• Change your language preferences
• Manage saved places and addresses

6.2 Location Permissions

• You can enable/disable location access in your device settings
• Location is required for core app functionality
• You can manually enter addresses if location services are disabled

6.3 Account Deletion

• You can delete your account through the app's profile settings
• This removes your access to the service
• Some data may be retained for business and legal purposes

7. Children's Privacy

Alo Taxi is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

8. International Data Transfers

Your data may be processed and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Third-Party Services

Our app integrates with third-party services including:

• Google Firebase: For authentication, database, and analytics
• Google Maps: For location services and mapping
• SMS Gateway Providers: For OTP delivery

These services have their own privacy policies, which we encourage you to review.

10. Updates to Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Update the "Effective Date" at the top of this policy
• Notify users through the app or via SMS for significant changes
• Post the updated policy on our website

11. Contact Information

12. Jurisdiction

This Privacy Policy is governed by the laws of [Your Country/State]. Any disputes related to this policy will be resolved in the courts of [Your Jurisdiction].